Order Confirmation

When an order has been placed, an automated email will be sent to you to acknowledge that we have received it. Shortly after the automated email, a representative from the JG CASA sales team will contact you to confirm your order and payment or any problems taking payment from the card or account details you provide during the checkout process. Once your order has been handed over to the carrier for delivery, you will receive a shipment notification email with an estimated delivery date and carrier and tracking detail if applicable.

 

Furniture Storage Service

At JG CASA, we can reserve and store your purchased items up to 30 days of the date of order and payment confirmation so that you can be sure to have our products while it’s available. Over 30 days, we may charge a storage fee of 1% of the cost of your order’s net purchase per day.

 

Shipping & Delivery (Hong Kong)

Net Purchase Per Order

Delivery Options & Charges

Standard Delivery*

(Door-to-door)

Full Service Delivery*

(Door-to-door with unpacking, assembly and discarding of packaging materials)

Below HKD 5,000

HKD 300

HKD 600

Between  HKD 5,000 - HKD 10,000

HKD 600

HKD 900

Over HKD 10,000

HKD 900

HKD 1,200

*The above “Delivery Options & Charges” do not include the following areas: Discovery Bay, Tung Chung, Ma Wan and outlying Islands. An additional HKD 300 is required for delivery to Discovery Bay, Tung Chung and Ma Wan. Our delivery service does not reach outlying islands, however can be delivered to the Central Pier where the customer is responsible for arranging sea transport and loading/unloading as well as the payment for any charges thus incurred. Also, our service does not deliver to boats, yachts or boathouses. 

 

Stair & Off-Road Buildings or Houses Charges (Hong Kong)

At JG CASA, we want to provide our customers with the best service available. We understand certain buildings or houses require a bit of a walk-up or do not have elevators, especially for over-sized furniture pieces, but do not worry JG CASA has got you covered at a low price. We do kindly remind you to notify us in advance in the comment box when checking out. By any means, if you forgot to mention it, do send us an email along with your order number and we will help you accommodate a walk-up.

 

If you have any hesitation of your furniture not fitting the elevator and/or staircase, please provide us with photos of the elevator and/or staircase and indicate the width and height, distance between the door and the wall, and if there are any obstructions upon entering the elevator and/or staircase such as a fire hose and hand rail that might inhibit the turning radius.

 

Stair and off-road buildings or houses charges are applied when items need to be carried up or down over 9 steps inside and/or outside your premise and/ or over 20 meters walking distance from nearest legitimate parking or loading area.

Walking Distance From Nearest Loading Area

Walk Ups or Downs Per Floor

Charges Per Item

20m to 30m

1

HKD 150

30m to 40m

2

HKD 300

50m to 60m

3

HKD 450

70m to 80m

4

HKD 600

80m to 90m

5

HKD 750

Above 90m and/ or 6 floors or above, please email us for quotation

*Under certain circumstances if your furniture does not fit into the staircase, then the customer is responsible for the handling cost of returning the items to JG CASA’s warehouse.

 

Rescheduling Fee (Hong Kong)

If there is a need to reschedule, please email us 24 hours prior to the delivery date. Otherwise an additional delivery charge may apply. In case no one is at the place of delivery at the agreed time, we cannot leave the items at the door, and we will charge you an amount equivalent to your order’s original delivery cost.

 

Shipping & Delivery (China)

At JG CASA, we deliver across China at an affordable cost. However, we are only responsible for delivering to the nearest logistic warehouse of the customer's delivery address. Upon arriving the logistic warehouse, the customer is responsible for arranging transport and loading/ unloading as well as the payment for any charges thus incurred. A third-party representative will contact the customer directly to figure out whether he/she wants to self-pick up or request additional delivery service to the address. 

 

Net Purchase Per Order

Standard Delivery

(Deliver to your nearest logistic warehouse)

Below HKD 5,000 HKD 300
Between  HKD 5,000 - HKD 10,000 HKD 600
Over HKD 10,000 HKD 900

 

 

Shipping & Delivery Policy

Please be advised that customer pick-ups from our warehouse are not available.

 

Full payment of delivery charges (Standard or Full Service) and any additional charges, which include but not limited to stair, off-road charges are required prior delivery. 

 

JG CASA shall always contract a variety of professional carriers to deliver the products within the delivery term. Delivery dates communicated in or acknowledged by JG CASA are approximate dates. JG CASA's team will try the best to meet the estimated delivery date. JG CASA shall not be liable or be in breach of its obligations, when delivery is made sooner or later than the communicated delay. If you ordered multiple items, you may receive separate shipments. 

 

JG CASA reserves the right to postpone any delivery in the case of production problems affecting the quantity of goods or the quality of goods produced.

In case of any complications with your delivery, JG CASA will be in direct contact with the carrier to resolve the issue as soon as possible with as little inconvenience to you. We will keep you informed of the development of our investigation and where appropriate, deliver a replacement.

 

In case of any comments and complaints about our delivery service, you are welcome to notify us and we will take them into account to better service you on your next order.

 

Return Policy

You have 7 days to notify JG CASA in the unlikely event that your item(s) of purchase arrives damaged or faulty. Please contact us and one of our customer service representatives will contact you.

 

You may be required to fill in a return form and to send us images of the damage for further assessment. We will not refund or replace a product where in our reasonable opinion the product has, following the delivery to you, become of unacceptable quality due to fair wear and tear, misuse, using it in an abnormal way or failure to take reasonable care.

 

Please do not attempt to return the items before speaking to one of our customer service representatives. You may be responsible for any associate expenses if you do so.

 

Once the damage has been assessed and approved by JG CASA, our customer service representative will contact you to proceed with the return process. Item(s) must be returned in original packaging. If you have had your item(s) assembled and packaging materials removed, unfortunately we cannot accept a return.

 

 

In case of any disputes, JG CASA reserves the right of final decision.